How to Book

How to Book Your Tour and General Booking Conditions

Please read these booking conditions carefully, as along with our Privacy Policy, they form the basis of the contract between you and Classic Battlefield Tours.

Booking

Please find the booking form here

As this booking form is the contract between you and Battlefield Tours this should in all cases be completed and signed. We do require details of your travel insurance before the booking can proceed.

If you require any assistance completing this form please phone 0203 960 5302 or email: james@classicbattlefieldtours.com

All bookings must be secured by the payment of the required non-refundable deposit or the full price of the tour if booking less than 10 weeks prior to departure.

Payment

Payment can be made by credit card (excluding AMEX) debit card, cheque, (payable to ‘Classic Battlefield Tours’), international money order in Sterling (GBP), or bank transfer (in Sterling GBP only) net of all bank charges. For bank transfers originating from bank accounts outside the United Kingdom, an additional fee of £10 is payable. There is no charge levied against payments made by EU based consumer debit and credit cards. International consumer payment cards will incur a 2% processing fee whilst all commercial/business payment cards will incur a 2.5% processing fee.

Upon receipt of your payment, we will issue a booking confirmation invoice. At this point, a binding contract will exist between you and Classic Battlefield Tours. Please let us know within 10 days of its issue if any of these documents contain any errors, paying particular attention to ensure correct spelling of passenger name.

The balance of the price is payable not less than 70 days prior to the departure date. If the balance has not been paid by 56 days prior to departure, we may cancel the booking and levy the cancellation charges set out below.

Booking Terms

Your booking is with Classic Battlefield Tours (CBT). In these conditions “CBT” shall mean Classic Battlefield Tours and registered in England and Wales, company number 11762247), Classic Battlefield Tours at Box House, Lower Froyle, Nr Alton, Hampshire, GU34 4LN, United Kingdom. (Tel 0203 960 5302 or +44 7814 586441). The “Client” shall mean the signatory on the booking form and everyone named in the booking or added subsequently. The singular shall include the plural and vice versa.

There will be no contract between CBT and the Client until the Client has signed the appropriate booking form and paid the requested deposit and CBT has issued a confirmation invoice. However, for bookings made within 70 days of travel, a contract shall be deemed to exist once the client has made the booking ‘definite’ by telephone and CBT have confirmed full holiday details. Full payment will be due immediately for bookings made within 70 days of travel (subsequent cancellation of the holiday by the Client is subject to the charges in Clauses 5 and 9). In signing the booking form, the Client accepts these conditions on his behalf and on behalf of all other persons named on the booking form, including those substituted or added by agreed amendment. It is a condition of the contract that the Client will take out travel insurance.

The balance of the price is payable not less than 70 days prior to the departure date. If the balance has not been paid by 56 days prior to departure, CBT may cancel the booking and levy the cancellation charges set out in Clause 5. No reminders or statements will be sent.

Special requests should be indicated on the booking forms or requested in writing. CBT will try to arrange special requests to be met, but cannot guarantee that they will be unless a supplement is charged. Adding requests after booking may incur an amendment charge.

In the event of cancellation by the Client the following cancellation charges (as a proportion of total invoiced cost) will be made based on the cancellation period before departure:

71 days or more, deposit only

70 days to 49 days, 50%

48 days to 29 days, 60%

28 days to 22 days, 70%

21 days to 15 days, 85%

14 days to 8 days, 95%

7 days to 0 days, 100%

Your cancellation takes effect from the date we receive your written confirmation. The balance of the cost of your arrangements is due not less than 70 days prior to scheduled departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges above will become payable. If you are forced to return home early or choose to do so where you have no reasonable cause for complaint, we cannot refund the cost of any services you have not used or be liable for any associated costs you may incur.

If you wish to change any part of your booking arrangements after our confirmation invoice has been issued, we will do our absolute best to assist, but we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £50 per person per change as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. These costs typically increase the closer to the departure date that changes are made so you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you.

If you are prevented from travelling it may be possible to transfer your booking to another suitable person provided that written notice is given and subject to an administration fee.

If we change or cancel the tour

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. In exceptional circumstances, this may include a change of guide. Occasionally, we may have to amend the prices of unsold tours or correct errors in the prices of confirmed tours.

If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of; i) accepting the changed arrangements, ii) having a refund of all monies paid; or iii) accepting an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). As we quote prices both with and without flights or Eurostar if you choose to book your own travel you are advised to check that the tour will run prior to doing so.

Except where expressly stated elsewhere in these booking conditions we cannot accept liability where the performance of our obligations under our contract with you is prevented or affected or you otherwise suffer any damage, loss or expense as a result of force majeure. Force Majeure means unusual and unforeseeable circumstances beyond CBT’s control, the consequences of which neither CBT nor their suppliers could avoid, including but not limited to war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, flood, adverse weather conditions or the threat of any of these.

Up to 14 days before departure, CBT reserves the right to cancel a tour if it receives low bookings. Low booking is where an insufficient number of people have booked a tour to make its operation possible in the advertised form. We will make every effort to modify tours to allow them to continue with low bookings. From the time Clients have agreed such modifications, a 100% cancellation charge will apply. As we quote prices both with and without flights or Eurostar if you choose to book your own travel you are advised to check that the tour will run prior to doing so.

Whilst we will provide up to date information and supporting documentation as required, general information concerning passport, visa and health requirements applicable to all Clients will vary between their nationalities and are subject to change and the client is responsible for checking current requirements before departure. It is the Client’s responsibility to ensure that he complies with all applicable requirements and takes with him all documents required for his holiday. CBT will not be liable for any failure by the Client to discharge these responsibilities and the Client will have to reimburse CBT for any costs they incur as a result of such failure on the part of the Client.

Complaints

We make every effort to ensure that your tour arrangements run smoothly and that you are satisfied with every aspect of your holiday. If you do have a problem during your tour, please inform your Tour Manager or Tour Guide immediately, who will endeavour to put things right. If your complaint is not resolved locally, please contact our office on 0203 960 5302 or email: james@classicbattlefieldtours.com. If the problem still cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us within 28 days of the end of your stay. Ensuring that your written complaint gives all relevant information and is concise and to the point will assist us to quickly identify your concerns and speed up our response to you. If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. Details of this scheme are available from The Travel Industry Arbitration Service, administered by Dispute Settlement Services Limited, 9 Savill Road, Lindfield, Haywards Heath, West Sussex, RH16 2NY. This scheme cannot, however, decide in cases where the sums claimed exceed £5,000 per person or £10,000 per booking form, or for claims

If you consent (opt-in) to having photos taken of you on tour these may be used in our brochure or on our website. We will not retain any images you may appear in if you have not given us consent.

This contract and any matters arising from it are governed by the law of England and Wales and are subject to the jurisdiction of the courts of England and Wales.